This is most likely due to compatibility issues between your computer and GameSalad Creator. Please check that your Intel drivers are up to date. You can update them here: https://downloadcenter.intel.com/

If the issue persists once you’ve ran their Driver Update Utility please run a program called “DXDiag” on your Windows machine.

Here is a youtube video on how to do it: https://www.youtube.com/watch?v=xGjcCLo265o

Save the text file. Then press the blue button with a question mark in the bottom right of this window to open a new message to our customer service representatives.  Attach the file and send it over to us.