Why am I seeing a grey screen when I press preview?

This is most likely due to compatibility issues between your computer and GameSalad Creator. Please check that your Intel drivers are up to date. You can update them here: https://downloadcenter.intel.com/

If the issue persists once you’ve ran their Driver Update Utility please run a program called “DXDiag” on your Windows machine.

Here is a youtube video on how to do it: https://www.youtube.com/watch?v=xGjcCLo265o

Save the text file. Then press the blue button with a question mark in the bottom right of this window to open a new message to our customer service representatives.  Attach the file and send it over to us.

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